Return and Refund Policy

Refund Policy – Chennai Leather Factory

At Chennai Leather Factory, customer satisfaction is our top priority. If you are not entirely satisfied with your purchase, we’re here to help with a simple and transparent refund process.

1. Eligibility for Refund

You may request a refund if:

• The item is damaged, defective, or incorrect.
• The product is unused, in its original condition and packaging.
• The refund request is made within 7 days of delivery.

2. Non-Refundable Items

We do not accept returns or issue refunds for:

• Used or worn leather products
• Items damaged due to misuse or negligence
• Customized or personalized items
• Items returned after 7 days from delivery

3. Refund Process

1. Email us at mobile number with your order number, photos of the product, and reason for the refund.
2. Once approved, we’ll share return instructions.
3. Upon receiving and inspecting the returned item, your refund will be processed within 5–7 business days.

Refunds will be credited to your original method of payment.

4. Return Shipping

• If the return is due to our error (damaged/defective/wrong item), we’ll bear the return shipping cost.
• For all other returns, shipping costs are non-refundable and the customer is responsible for return shipping.

5. Late or Missing Refunds

If you haven’t received your refund:

• Check your bank account or payment service again
• Contact your bank/payment provider (it may take some time to reflect)
• If the issue persists, contact us at