Shipping Policy
At Chennai Leather Factory, we are committed to delivering your leather products quickly, safely, and reliably. Please read our shipping policy to understand how we handle deliveries across India and internationally.
1. Processing Time
- All orders are processed within 2 to 4 business days.
- Orders are not shipped or delivered on Sundays or public holidays.
- In case of a delay due to high order volume or stock issues, we will notify you via email or phone.
2. Shipping Time & Delivery
Domestic (India):
- Standard Delivery: 4–7 business days
- Express Delivery (if available): 1–3 business days
International Shipping:
- Delivery times vary by country, typically between 7–14 business days
- Customs clearance may cause additional delays
Note: Delivery timelines may vary based on location, courier availability, weather conditions, or public holidays.
3. Shipping Charges
- Shipping costs are calculated at checkout based on your location and order weight.
- Free shipping may be offered on select products or orders above a certain value (as specified on the website).
4. Order Tracking
Once your order is shipped, you will receive:
- A confirmation email with your tracking number
- A link to track your shipment online
5. Customs & Duties (International Orders)
International customers are responsible for any import duties, customs taxes, or fees imposed by their country. These charges are not included in the product or shipping cost.
6. Incorrect or Incomplete Address
Please ensure your shipping address is accurate. Chennai Leather Factory is not responsible for failed deliveries due to incorrect or incomplete address details provided by the customer.
7. Lost or Damaged Items
In the rare event that your package is lost or arrives damaged:
- Contact us immediately with your order number and photos (if applicable)
- We will investigate and resolve the issue as quickly as possible